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Position Descriptions

Executive Director

Position Summary

The Executive Director provides strategic leadership for Faith in Action Georgetown (FIAG) by working with the Board of Directors and supervising staff to establish long-range goals, strategies, plans and policies. Reporting to the Executive Committee of the Board of Directors, the Executive Director provides strategic direction, manages and coordinates day-to-day operations, and provides oversight of program activities, and funding.  As the leader of the organization, the Executive Director maintains strong working relationships with the board of directors, staff, key community leaders, funders and donors, and develops strategic relationships to foster complementary services to advance our mission. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

 

Leadership

  • Participate with the Board of Directors to develop a vision, strategic plan and policy development to guide the organization.

  • Plan program initiatives, while maintaining oversight of the details necessary to provide the structure for their successful implementation and advancement of the mission.

 

Program Oversight

  • Develop and propose new programs and services in line with the goals and mission
    of the organization in response to community needs.

  • Monitor performance to ensure that program outcomes align with identified goals
    and community needs.

  • Monitor reporting of grant activities to ensure agency compliance with grantor and
    contract guidelines for fiscal and programmatic accountability.

 

Funds Development

  • Work with the Development Director and Board to secure adequate funding for the operation of the organization.

  • Research and identify grant funding opportunities of philanthropic and/or governmental organizations.

  • Cultivate relationships with current and potential donors.

 

Human Resources

  • Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations.

  • Oversee the recruitment, hiring and training of staff, and provides final authority for hiring decisions as well as terminations.

 

 

Budget and Financial Management

  • Collaborate with the Board (Finance Committee) to prepare a comprehensive annual budget ensuring alignment with strategic plan priorities and the efficient use of resources.

  • Administer the funds of the organization according to the approved budget and monitor the monthly cash flow of the organization.

  • Provide the Board with comprehensive, regular reports on the revenues and expenditure of the organization.

 

Marketing and Community Relations

  • Increase visibility of FIAG programs, services and volunteer opportunities.

  • Maintain ongoing relationships with participating individuals, businesses and religious communities.

  • Maintain appropriate relations with other professional and social service groups in the community and serves on appropriate community committees.

 

Mission Development

  • Oversee the planning, implementation and evaluation of the organization’s programs.

  • Ensure that the programs contribute to the organization’s mission and reflect the priorities of the Board.

  • Oversee program evaluation in conjunction with the Program Director to measure effectiveness.

 

Qualifications

  • At least 5 years of non-profit management experience; preferably in a social services organization.

  • Bachelor’s Degree in healthcare administration, social services, business or related field (Master’s Degree preferred).

  • Must have excellent organizational skills, computer skills, attention for details and problem-solving skills

  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, and coordination of people and resources.

  • Excellent written and oral communications skills; including the ability to meet and interact with the Board, staff, volunteers, the public, and other external contacts.

  • Must be passionate about the Faith in Action Georgetown mission and be committed to serving the Seniors in our community.

  • Background check approved.

Please submit a copy of your resume and cover letter to FIAGboard2122@gmail.com. 

Service Coordinator/Van Driver

Position Summary

The Service Coordinator, under the direction of the Executive Director, is responsible for the oversite of service coordination of client services and information and referrals. The Coordinator serves as the agency’s first point of contact with clients, volunteers and community at large.  In cooperation with the Program Coordinator, is responsible for customer service and relationship management ensuring clients receive reliable, dependable transportation through our volunteers and other support services.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

 

Handles incoming calls

  • Maintain log of all calls.

  • Handle requests for information about services.

  • Make referrals to appropriate agencies.

  • Manage requests for medical equipment.

 

Schedules requests for services

  • Record incoming requests on daily log and inputs into Assisted Rides database.

  • Contact volunteers by email and phone to fill requests.

  • Coach/Support volunteers with navigation of Assisted Rides. 

  • Send pending rides report to all Volunteers as needed.

  • Monitor database and update as needed.

 

Database Management/Client Records

  • Screen new client inquiry via phone.

  • Manage the Assisted Rides database and provide monthly program Client statistics report.

  • Maintain client records – active and inactive.

 

Go-Van-Go Program

  • Create van route.

  • Contact clients the day prior to confirm their ride.

  • Pick up clients at their home and transport to scheduled destinations in a safe and timely manner.

  • Ensure clients board the van safely and adhere to van rules.

  • Retrieve shopping carts or electric shopping carts for clients who request such.

  • Load client groceries into the designated area on the van and follow the coding system to assist with retrieving the correct groceries for each client.

  • Carry client’s groceries to the entry of the home as requested.

  • Report to Executive Director any clients who do not follow van rules or are not appropriate for the van service.

  • Keep accurate and legible logs of all rides and mileage.

  • Sanitize vehicle at the end of each route.

  • Perform weekly vehicle maintenance checks and coordinate necessary maintenance for the vehicle with Office Manager.

  • Maintain vehicle logs and immediately inform Executive Driver of any problem concerning the vehicle including accidents, a mechanical failure or need for maintenance.

 

Perform other duties as assigned by the Executive Director.

 

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Proficiency in Microsoft Office suite, database management and internet searches.

  • Must be able to work under time pressures and manage multiple demands simultaneously.

  • Excellent written, oral and interpersonal communication skills. In particular, the ability to understand and organize detailed information and possess attention to detail with the ability to solve problems and show initiative.

  • Prefer Bachelor’s degree in human services or related field.

  • Have a minimum of one-year experience in working with the elderly.

  • Ability to work occasional nights and weekends for community events.

  • Must have a valid Texas driver's license, pass a criminal background check and a clear driving record within the past five years (requires approval by insurance company as an approved driver).

  • Ability to navigate throughout Georgetown creating efficient routes.

  • Exercise good judgment and discretion; strong ethical character capable of handling confidential information.

  • Coordination – Work to ensure service delivery in accordance with FIAG transportation and other services policies.

  • Customer service—the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.

  • Ability to represent the Faith in Action Georgetown in a courteous and professional manner.

  • Ability to understand and follow instructions without direct supervision.

  • Ability to work cooperatively with other staff, volunteers, clients and store employees.

 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

 

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; climb; and reach with hands and arms. The employee must frequently lift and/or move up to 35 pounds with ability to raise arms over head. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Equipment used in performing only the essential functions include computer and related equipment, calculator, copier, telephone, and automobile. Conditions may include working outside in inclement weather, working closely with others, and working alone.

Please submit a copy of your resume and cover letter to director@faithinactiongt.org

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