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Position Descriptions

Service Coordinator/Van Driver

Position Summary

The Service Coordinator, under the direction of the Executive Director, is responsible for the oversite of service coordination of client services and information and referrals. The Coordinator serves as the agency’s first point of contact with clients, volunteers and community at large.  In cooperation with the Program Coordinator, is responsible for customer service and relationship management ensuring clients receive reliable, dependable transportation through our volunteers and other support services.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

 

Handles incoming calls

  • Maintain log of all calls.

  • Handle requests for information about services.

  • Make referrals to appropriate agencies.

  • Manage requests for medical equipment.

 

Schedules requests for services

  • Record incoming requests on daily log and inputs into Assisted Rides database.

  • Contact volunteers by email and phone to fill requests.

  • Coach/Support volunteers with navigation of Assisted Rides. 

  • Send pending rides report to all Volunteers as needed.

  • Monitor database and update as needed.

 

Database Management/Client Records

  • Screen new client inquiry via phone.

  • Manage the Assisted Rides database and provide monthly program Client statistics report.

  • Maintain client records – active and inactive.

 

Go-Van-Go Program

  • Create van route.

  • Contact clients the day prior to confirm their ride.

  • Pick up clients at their home and transport to scheduled destinations in a safe and timely manner.

  • Ensure clients board the van safely and adhere to van rules.

  • Retrieve shopping carts or electric shopping carts for clients who request such.

  • Load client groceries into the designated area on the van and follow the coding system to assist with retrieving the correct groceries for each client.

  • Carry client’s groceries to the entry of the home as requested.

  • Report to Executive Director any clients who do not follow van rules or are not appropriate for the van service.

  • Keep accurate and legible logs of all rides and mileage.

  • Sanitize vehicle at the end of each route.

  • Perform weekly vehicle maintenance checks and coordinate necessary maintenance for the vehicle with Office Manager.

  • Maintain vehicle logs and immediately inform Executive Driver of any problem concerning the vehicle including accidents, a mechanical failure or need for maintenance.

 

Perform other duties as assigned by the Executive Director.

 

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Proficiency in Microsoft Office suite, database management and internet searches.

  • Must be able to work under time pressures and manage multiple demands simultaneously.

  • Excellent written, oral and interpersonal communication skills. In particular, the ability to understand and organize detailed information and possess attention to detail with the ability to solve problems and show initiative.

  • Prefer Bachelor’s degree in human services or related field.

  • Have a minimum of one-year experience in working with the elderly.

  • Ability to work occasional nights and weekends for community events.

  • Must have a valid Texas driver's license, pass a criminal background check and a clear driving record within the past five years (requires approval by insurance company as an approved driver).

  • Ability to navigate throughout Georgetown creating efficient routes.

  • Exercise good judgment and discretion; strong ethical character capable of handling confidential information.

  • Coordination – Work to ensure service delivery in accordance with FIAG transportation and other services policies.

  • Customer service—the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.

  • Ability to represent the Faith in Action Georgetown in a courteous and professional manner.

  • Ability to understand and follow instructions without direct supervision.

  • Ability to work cooperatively with other staff, volunteers, clients and store employees.

 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

 

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; climb; and reach with hands and arms. The employee must frequently lift and/or move up to 35 pounds with ability to raise arms over head. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Equipment used in performing only the essential functions include computer and related equipment, calculator, copier, telephone, and automobile. Conditions may include working outside in inclement weather, working closely with others, and working alone.

Please submit a copy of your resume and cover letter to director@faithinactiongt.org

Program Director

Position Summary

The Program Director under the direction of the Executive Director provides leadership and oversight of all program services and activities to meet organizational objectives. This position is responsible for program design, implementation, supervision and reporting of FIAG programs.  The Program Director will also work in partnerships with community organizations and partners in relation to client advocacy.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

 

Program Management

  • Complete assessment of client needs utilizing collected data, surveys, and focus groups to determine the most critical and unmet needs of clients.

  • Supervise daily operations and address client situations

  • Ensure quality, effectiveness, and compliance of the programs.

  • Monitor and evaluate services through established measurement strategies to determine quality and effectiveness of existing programs.

  • Identify gaps or overlaps in services and partner with other agencies to meet the needs of clients.

  • Monitor trends and regulations that are relevant to the programs’ mission and make program and advocacy recommendations to the Executive Director.

  • Oversee agency use and compliance of Assisted Rides database.

  • Holds staff accountable for meeting individual and program performance objectives by coaching, planning, monitoring, and appraising job results; conducting training; implementing and enforcing systems, policies, and

  • Oversee program compliance with documentation and fidelity standards.

  • Oversee program development through the implementation of policies and procedures.

  • Knowledgeable of all facets of service delivery and able to perform during a staff vacancy.

 

Staff Management

  • Directly supervise program staff and interns in providing services to clients.

  • Work closely with Human Resources and Management Team to recruit, hire orient, train, supervise, evaluate and dismiss program staff and interns in accordance with policies and procedures.

  • Participate in regular department and/or program meetings.

  • Supervise volunteers or interns as needed for hands-on projects and administrative support.

 

Administration

  • Establish policies, procedures, and safety guidelines for administering programs to ensure they are operating in compliance with government and funding regulations and guidelines.

  • Ensure maintenance of data quality for client databases.

  • Coordinate grant reporting and invoicing with Office Manager and track program expenses.

  • Compile and maintain necessary statistical data and prepare written reports.

  • Maintain monthly statistics for programs and provide reports to Executive Director and funders.

  • Support development team in preparing and submitting grant progress reports and contributing to new grant proposals and funding opportunities.

  • Attend regular management meetings.

 

Other

  • Ability to drive FIAG vehicles as required to provide program services as needed.

  • Collaborate with community groups to strengthen and expand partnerships for the purpose of securing funding and providing program awareness and client needs.

  • Attend and present at community events for the purpose of advocating for organizational programs or providing program awareness.

  • Participate and assist with organization projects, fundraisers and events.

  • Perform other duties as assigned by the Executive Director.

 

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Bachelor’s Degree in psychology, social work or a similar field and 5+ years of related experience in program development and management; or

  • Master’s Degree in Social Work with a minimum of 2 years’ experience in staff management.

  • Working knowledge of physical and cognitive disorders and disabilities of the elderly.

  • Knowledge of community partners is preferred.

  • Excellent communication and people skills; experience with a volunteer-service model preferred.

  • Ability to embrace FIAG’s mission.

  • Experience with documenting services in client databases; proficient level experience with Microsoft Office including, Word, Excel, Outlook and Teams.

  • Excellent writing and speaking skills; bilingual highly desirable.

  • Strong work ethic, organizational skills, flexibility in schedule, and creative entrepreneurial spirit.

  • Must have a valid Texas driver's license, pass a criminal background check and a clear driving record within the past five years (requires approval by insurance company as an approved driver).

  • As a small organization operating in a very dynamic environment, a significant amount of flexibility and teamwork is required. Employees are expected to work collaboratively to ensure organizational success.

 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

 

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; climb; and reach with hands and arms. The employee must occasionally lift overhead and/or move up to 35 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.  Equipment used in performing only the essential functions include computer and related equipment, calculator, copier, telephone, and automobile. Conditions may include working outside in inclement weather, working closely with others, and working alone.

Please submit a copy of your resume and cover letter to director@faithinactiongt.org.

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